{"id":14981,"date":"2025-07-31T11:38:02","date_gmt":"2025-07-31T11:38:02","guid":{"rendered":"https:\/\/www.findadistributor.com\/news\/?p=14981"},"modified":"2025-07-30T19:40:50","modified_gmt":"2025-07-30T19:40:50","slug":"genies-digital-future","status":"publish","type":"post","link":"https:\/\/www.findadistributor.com\/news\/genies-digital-future\/","title":{"rendered":"Genie\u2019s Digital Future"},"content":{"rendered":"

Genie<\/a> is making it significantly easier and faster for equipment owners and operators to find important machine information, including the operator\u2019s manual, maintenance requirements, safety-related information, and parts ordering and availability.\u00a0<\/span><\/p>\n

In July, Genie<\/a> began rolling out QR code decals\u2014located in an easy-to-access location on each machine, and on the machine\u2019s serial plate\u2014on select new machines. When scanned with the camera on a smartphone or tablet, those QR codes provide quick access to digital information specific to the machine\u2019s serial number via a new digital platform, the \u201cSerial Hub.\u201d<\/p>\n

Important machine information, including the machine\u2019s manual, can be accessed from the Serial Hub, which also will be available through GenieLift.com<\/a> and the Genie<\/a> customer portal. Likewise, the Serial Hub will provide convenient links for direct parts ordering, making it easier to order necessary parts while you\u2019re standing by the machine.<\/p>\n

There is no cost to access Serial Hub or to include the QR codes on new machines. Additionally, equipment owners who wish to connect machines already in their fleet will be able to purchase QR code decals and link them to any existing Genie<\/a> machine in their fleet.\u00a0<\/span><\/p>\n

\u201cThe process is quick and simple,\u201d explained Matt Skipworth, Genie<\/a> VP Global Services & Digital Solutions.<\/p>\n

\u201cYou simply scan a new QR code decal, enter the machine\u2019s serial number, and affix it to the machine. If a QR code gets scratched or damaged, replacement QR codes can be purchased at a nominal cost and added to the lift the same way.\u201d\u00a0<\/span><\/p>\n

\u201cWe\u2019re always looking for ways to make incremental improvements to our machines, and our customer service and support. We saw an opportunity to enhance the user experience and streamline access to critical information, so we did it,\u201d Skipworth said.<\/p>\n

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Genie began rolling out QR code decals\u2014located in an easy-to-access location on each machine, and on the machine\u2019s serial plate\u2014on select new machines.<\/p><\/div>\n

Because Serial Hub is digital, customers will have access to improvements as Genie<\/a> continues to innovate. This includes future plans to add product walk-around videos, operator and technician training videos, and further integrate customer needs into the digital platform.<\/p>\n

These videos could help trained operators make sure they\u2019re familiar with the specific model of lift they\u2019re about to use, enhancing safety and efficiency. These features are in development and will be released as available.<\/p>\n