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Spencer Baird, CEO, Inmar Intelligence, and Patrick Kelleher, CEO, DHL Supply Chain, North America, celebrate DHL\u2019s acquisition of reverse logistics leader, Inmar Supply Chain Solutions.<\/p><\/div>\n
DHL Supply Chain has acquired Inmar Supply Chain Solutions, a division of Inmar Intelligence and a returns solutions provider for the retail e-commerce industry.<\/p>\n
The strategic acquisition will make DHL Supply Chain the largest provider of reverse logistics solutions in North America.<\/p>\n
The acquisition will result in 14 return centers and around 800 associates joining the DHL Supply Chain business expanding the company\u2019s North American footprint which currently stands at over 520 warehouses supported by 52,000 associates. Additionally, DHL Supply Chain will now strengthen its returns capabilities to include product remarketing, recall management, and supply chain performance analytics. Inmar Intelligence will retain its pharmaceutical reverse distribution business.<\/p>\n
In the light of a rapidly growing e-commerce market and changing consumer behavior, returns are an increasingly important touchpoint for retail customers, both in store and online. These solutions will expand the value-added services available to DHL customers and create a more strategic delivery of holistic solutions for their most complex supply chain needs.<\/p>\n
\u201cAs companies strive to simplify their supply chain strategies and enhance their operational agility, DHL Supply Chain continues to innovate to provide comprehensive and integrated solutions. This acquisition strengthens our existing capabilities, allowing us to offer our customers a single-source solution for their entire supply chain, including the critical and complex area of returns management. This enhances the value we deliver to our customers by streamlining their operations, reducing complexity, and improving their overall supply chain efficiency,\u201d said Patrick Kelleher, CEO of DHL Supply Chain, North America.<\/p>\n
He further added that, \u201cThe strategic growth opportunities that the returns market brings will enhance the success of DHL Supply Chain. It also puts us on the right path to support DHL Group\u2019s plan to achieve 50% revenue growth by 2030 compared to 2023 as outlined in our recently announced\u00a0Strategy 2030.\u201d<\/p>\n
\u201cInmar Intelligence and DHL share a deep commitment to customer-focused innovation.\u00a0 Because of that, we are confident that DHL will build even greater things on top of the Inmar Supply Chain Solutions foundation that we developed over time.\u00a0 As well, we are thrilled that Inmar associates will have an even broader set of supply chain experiences available from which they can continue to learn and develop over time at DHL.\u00a0For Inmar Intelligence, this deal sets the stage for us to apply an even deeper level of focus and investment into our core businesses that are expanding rapidly,\u201d said Spencer Baird, CEO of Inmar Intelligence.<\/p>\n
Consumers expect retailers to provide a seamless returns process while retailers are faced with new challenges such as returns abuse and rising operational costs. Thus, the acquisition marks a logical step to foster DHL\u2019s customer centric approach that involves collaboration, expertise, and integration to solve the greatest supply chain challenges.<\/p>\n
\u201cThe returns market is valued at over $989 billion1 but retailers continue to struggle with the evolving consumer behavior towards the process.\u00a0By adding Inmar\u2019s reverse logistics expertise, dedicated team of experts, and its technology-driven suite of returns services, DHL Supply Chain will be able to provide data-backed, innovative solutions that help returns to be a positive experience for consumers and protect profitability in a competitive marketplace for the retailer,\u201d said Kraig Foreman, President eCommerce for DHL Supply Chain, North America.<\/p>\n