{"id":12657,"date":"2024-01-10T01:50:14","date_gmt":"2024-01-10T01:50:14","guid":{"rendered":"https:\/\/www.findadistributor.com\/news\/?p=12657"},"modified":"2024-01-04T12:56:41","modified_gmt":"2024-01-04T12:56:41","slug":"terex-technical-support","status":"publish","type":"post","link":"https:\/\/www.findadistributor.com\/news\/terex-technical-support\/","title":{"rendered":"Terex Technical Support"},"content":{"rendered":"

Terex<\/a> Technical Support team members work closely with customers on a myriad of troubleshooting, repairs, and rebuild questions.<\/p>\n

\u201cWhether it is on the phone, in person at nationwide Service Centers, customer locations, at our annual Service School, or through online resources, we are focused on improving safe work practices and productivity of our customers,\u201d said Kenny Vlasman, Customer Service Manager.<\/p>\n

In 2023, 13 new Tech Tips topics, six of which featured videos, were released to customers and users of Terex<\/a> Aerial Devices, Digger Derricks, and Z-45 Substation Utility Boom Lifts.<\/p>\n

\u201cIf one person asks a question, we know there are many others facing the same challenges. That\u2019s why the Technical Service and Support Department takes the time to produce Tech Tips throughout the year,\u201d said Vlasman.<\/p>\n

The company has been creating these Tech Tips since 2012. Currently the archive contains more than 200 topics.<\/p>\n

Some information is applicable to anyone servicing or troubleshooting utility equipment, regardless of the make or model. Tech Tip #195<\/a> is an example.<\/p>\n

\u201cUnderstanding the difference between Qualification, Periodic, and Annual di-electric testing can help companies remain compliant with ANSI A92.2 standards,\u201d explained Vlasman Another example applies to any equipment with worm gear rotation and provides tips and warnings for lubricating this type of gear box.<\/p>\n

Adam Krebs, Regional Product Support Manager gives brief video demonstration in Tech Tip #187<\/a>, and the video<\/a> corresponds to written documentation on the topic.<\/p>\n

Other Tech Tips provide information specific to Terex Utilities<\/a> equipment.<\/p>\n

Tech Tip #172<\/a> Charging the Electric Power Take Off applies to all Terex equipment equipped with a Terex<\/a> SmartPTO ePTO.<\/p>\n

Tech Tip #191<\/a> Troubleshooting Throttle Issues pertains to all Terex<\/a> installed models using IFM, Combo and Canview 4 Controllers and International Chassis using Diamond Logic. The step-by-step guide starts with a list of 9 other Tech Tips as resources that relate to issue, putting all the info someone needs in one convenient document.<\/p>\n

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Terex Technical Support team members work closely with customers on a myriad of troubleshooting, repairs, and rebuild questions.<\/p><\/div>\n

Tech Tip #207<\/a> is a video<\/a> explaining how to properly load and tie-down for transport the Z-45 Substation Utility Boom.<\/p>\n

These and other technical support documents are available online at the Technical Support tab at www.terex.com\/utilities<\/a>, or users can sign up to receive email notifications at https:\/\/www.terex.com\/utilities\/en\/links\/preferences<\/a>.<\/p>\n